Return & Refund Policy

At AntisoftShopee.store, we strive to ensure customer satisfaction by providing high-quality antivirus products. This policy outlines the terms and conditions for returns and refunds. Please review it carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of digital products, the following guidelines apply:

• Digital License Keys: Digital license keys cannot be returned if they have been used. However, if a customer has not used or redeemed the key, it can be returned.
• Defective or Incorrect Products: Refunds are issued if the product is defective, not functioning as intended, or delivered incorrectly.
• Physical Products: Physical products must be returned in their original condition and packaging.

2. Refund Conditions

Refunds will only be considered under these circumstances:

• The license key or product is proven to be non-functional and cannot be resolved by our support team.
• The product delivered differs from the one purchased.
• Refund requests must be submitted within 14 days of purchase.

3. Non-Refundable Situations

We cannot process refunds for:

• Incorrect purchases made by the customer.
• Issues caused by incompatibility with unsupported devices or operating systems.
• Expired license keys after successful activation.

4. Return Process for Physical Products

If you purchased a physical product, follow these steps for a return:

1. Contact us at info@antisoftshopee.store with your order details and the reason for the return.
2. Wait for authorization and instructions from our support team.
3. Ship the item back to us within 7 days of receiving return authorization.

5. Refund Process

Once your refund request is approved:

• Digital Products: Refunds will be issued to the original payment method within 7-10 business days.
• Physical Products: Refunds will be processed after we receive and inspect the returned item.

6. Contact Us

If you have questions about our Return & Refund Policy or need assistance, please get in touch with us at:

• Email: info@antisoftshopee.store
• Website: www.antisoftshopee.store

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